Return & Refund Policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be in the same condition in which they were received: unworn, unused, with tags attached, and in the original packaging. A receipt or other proof of purchase is also required.

To request a return, please contact us at solutions@blue-tactical.com.

Approved returns should be sent to:

Blue Tactical, LLC
4 Open Square Way, STE 110
Holyoke, MA 01040

If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

For questions regarding a return, please contact solutions@blue-tactical.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom, personalized, embroidered, altered, or specially ordered products

• Items that have been worn, used, or are missing original tags or packaging

• Hazardous materials or other products subject to shipping or safety restrictions

• Sale or clearance items

• Gift cards

If you have questions about whether a specific product is eligible for return, please contact us before sending it back.

Exchanges

If you need a different item, size, or product, the fastest option is to request a return of the original item. Once the return is accepted, a separate order can be placed for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact solutions@blue-tactical.com.